I. Overview
We collect information to operate our website, deliver digital marketing services, personalize user experience, and improve performance and security. This includes information you provide directly, information received from service partners, and information collected automatically through cookies and similar tools.
We may use this information to understand audience preferences, provide relevant content, and support interest-based advertising. Opting out of personalized advertising does not eliminate ads entirely; it generally means ads may become less relevant to your preferences.
Where required by applicable law, we request consent before collecting or using certain categories of personal information, including cookie-based tracking data.
II. Categories of Personal Information We Collect
1) Information You Provide Directly
- Contact details: name, email address, phone number, business name, and address.
- Account and onboarding information: login credentials, project preferences, campaign details, goals, and budget input.
- Support and communication records: messages, attachments, call notes, and service requests.
- Billing-related information: payment details and invoicing data (processed through secure providers).
2) Information We Receive From Other Sources
- Affiliate or partner-provided data for campaign execution and analytics.
- Publicly available business information and platform metrics where permitted.
- Data from social media, ad networks, analytics, and integrations you authorize.
3) Information Collected Automatically
- Device and network identifiers: IP address, browser type, operating system, device details.
- Usage data: pages viewed, clicks, session duration, referring URLs, and interaction behavior.
- Approximate or precise geolocation data (depending on permissions and law).
- Inferences based on activity, such as likely interests or service preferences.
4) Sensitive Data
Where applicable law defines sensitive personal information, we handle such data only where necessary, permitted by law, or with appropriate consent.
III. How We Use Your Information
Depending on your interaction with us, we use information for the following business and commercial purposes:
- Service delivery: provide campaigns, reports, website updates, optimization, and account support.
- Operational administration: billing, invoicing, fulfillment coordination, and account management.
- Authentication and security: verify identity, prevent misuse, and protect our systems.
- Analytics and improvement: measure performance, improve features, and refine strategies.
- Personalization: tailor content, user experiences, and relevant recommendations.
- Communication: respond to inquiries and send service-related notices or updates.
- Marketing: deliver newsletters, promotional updates, and event information subject to consent/opt-out rights.
- Compliance and legal defense: satisfy legal obligations, enforce contracts, and protect rights.
We may also aggregate or deidentify data and use it for analysis, benchmarking, reporting, and service development as permitted by law.
IV. How We Disclose Information
We do not sell personal information in the ordinary sense of "selling your contact list." We may disclose information in the following contexts:
- Affiliates and related entities: for shared operations and service delivery.
- Service providers: hosting, analytics, payment processing, communication, CRM, support, and technical vendors.
- Advertising and analytics partners: for audience insights, attribution, and campaign optimization.
- Business transactions: merger, acquisition, financing, restructuring, asset sale, or bankruptcy-related transfers.
- Legal process and safety: where required by law, subpoena, court order, or to prevent fraud and abuse.
- With consent: where you expressly direct or authorize us.
We may also share aggregate/deidentified information that cannot reasonably identify an individual.
V. Our Use of Cookies and Related Technologies
Cookies
Cookies are small text files stored on your device. We use both session and persistent cookies for authentication, preferences, analytics, and performance.
Pixels, Web Beacons, and Similar Technologies
These tools help measure campaign effectiveness, site usage, and user engagement across pages and channels.
Analytics and Measurement
We may use third-party analytics platforms to understand behavior, improve experience, and measure outcomes. These tools may collect data like pages viewed, clicks, sessions, and device details.
Interest-Based Advertising
We and our partners may use tracking technologies to deliver ads based on browsing behavior and inferred interests across sites/devices, where legally permitted.
Your Controls
- Browser controls to block/delete cookies.
- Platform/device privacy settings.
- Industry opt-out mechanisms and preference centers where available.
- Consent tools/banner settings where required.
Disabling cookies may impact certain site features and service functionality.
VI. Discussion Boards and Similar Features
If you post in publicly accessible areas (comments, forums, social embeds), that information may be visible to others and indexed by search engines. Avoid posting sensitive personal data publicly.
VII. Marketing Communications
We may send promotional communications by email or similar channels. You can unsubscribe using the link in the message or by contacting us. We may still send non-promotional transactional communications related to accounts, projects, security, and service updates.
VIII. Security of Your Information
We apply commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, alteration, and loss.
Despite these measures, no internet or storage system is guaranteed to be 100% secure. You are responsible for protecting account credentials and notifying us promptly of suspected unauthorized activity.
IX. Third-Party Links
Our Service may contain links to external websites, integrations, and tools. Their practices are governed by their own privacy policies. We are not responsible for third-party privacy or security practices.
X. Children
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 for sale/sharing. If you believe a child has submitted personal information, please contact us so we can investigate and remove it where required.
XI. Additional Disclosures Under Applicable Laws
A. U.S. State Privacy Rights
Depending on your state of residence, you may have rights to access, correct, delete, and obtain a copy of personal information, and to opt out of certain data uses such as targeted advertising, sale, or sharing (as those terms are defined under applicable law).
Where required by law, you may designate an authorized agent. We may request verification to protect your information and prevent fraud.
Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, legal requirements, security, dispute resolution, and legitimate business needs.
Verification Process
Before fulfilling rights requests, we may verify identity using account records, contact verification, and other lawful methods. Verification data is used only for request processing and fraud prevention.
Non-Discrimination
We do not unlawfully discriminate against individuals for exercising privacy rights.
Appeals
If your request is denied, you may have appeal rights depending on your jurisdiction. Contact us for review instructions.
B. International Visitors and Data Transfers
If you access our services from outside the United States, your data may be processed in the U.S. and other countries where our providers operate, subject to applicable transfer safeguards.
C. GDPR/UK GDPR Legal Bases (Where Applicable)
For UK/EEA users, processing may rely on contractual necessity, legitimate interests, legal obligations, and consent (where required).
D. GDPR/UK GDPR Rights (Where Applicable)
- Access and copy of personal data.
- Rectification of inaccurate data.
- Erasure in qualifying circumstances.
- Restriction and objection to certain processing.
- Data portability.
- Withdrawal of consent where processing is consent-based.
- Complaint rights before a competent supervisory authority.
XII. Contact Us
For privacy requests, complaints, or questions:
Email: privacy@acnobrands.com
General: info@acnobrands.com
Website: https://acnobrands.com
XIII. Changes to This Policy
We may update this Privacy Policy from time to time. Material updates will be posted on this page with a revised date. Your continued use of the Service after updates constitutes acceptance of the revised Policy.